Terms of Service

Last updated: September 11, 2026

These Terms of Service ("Terms") govern your use of the WarrantyKit application ("the App") provided by NerdLabs ("we," "us," or "our"). By installing or using WarrantyKit, you agree to these Terms.

1. Service Description

WarrantyKit is a Shopify application, embedded in the Shopify admin, that lets merchants register their own manufacturer warranties against the customers who bought their products and manage the resulting warranty claims. Warranties are registered automatically from qualifying orders, or manually by staff or the customer, according to warranty policies you configure by product, collection, tag, or vendor. Customers can look up their coverage and file claims through a self-serve portal on your storefront. Staff manage claims — internal notes, RMA numbers, approvals, denials, and replacement draft orders — from one inbox in the App.

2. Account and Eligibility

• You must have an active Shopify store to use WarrantyKit.
• You must have the authority to grant WarrantyKit access to your Shopify store.
• You are responsible for the warranty policies, registrations, claim decisions and notes you and your staff enter.
• You are responsible for the security of your Shopify account and for who on your staff can access the App.

3. Pricing and Billing

• WarrantyKit offers a Free tier, free forever, with up to 5 claims and 50 registrations per month.
• Paid tiers are billed through Shopify's billing system every 30 days: Micro $5.99/month (up to 50 claims), Starter $27.99/month (up to 200 claims), Growth $99/month (up to 500 claims), Pro $199/month (up to 1,500 claims), and Enterprise $349/month (unlimited claims). Every paid tier includes unlimited registrations; tiers differ only by monthly claim capacity.
• The monthly claim cap is on how many claims your staff can work — customers can always file a claim through the portal, and none are ever dropped. There is no per-claim overage fee.
• A 7-day free trial applies to your first paid subscription.
• You may cancel at any time from within the App. Downgrading to the Free tier keeps your data.
• We reserve the right to change pricing with 30 days' notice.

4. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract source code from the App
• Use automated systems to scrape or extract data from the App beyond normal use
• Resell, sublicense, or redistribute access to the App
• Interfere with or disrupt the App's infrastructure

5. Data and Privacy

Your use of WarrantyKit is also governed by our Privacy Policy. By using the App, you consent to the collection and use of data as described therein. For the personal data of your store's customers, you (the merchant) are the data controller and WarrantyKit acts as your processor.

You retain ownership of all your store data, warranty policies, registrations and claim records. We claim no ownership rights over your data.

6. Third-Party Integrations

WarrantyKit integrates with Shopify's platform and APIs. Your use of these integrations is also subject to:

• Shopify Terms of Service

We are not responsible for the availability, accuracy, or policies of third-party services.

7. Your Responsibility for Compliance and Decisions

WarrantyKit records what you and your customers enter and displays it back to you. While we strive for accuracy:

• Coverage windows and claim summaries depend entirely on the policies you configure and the dates, statuses and evidence entered by you, your staff, or your customers.
• The App provides records and a workflow, not legal, warranty-law, or consumer-protection advice, and is not a substitute for the compliance procedures your industry or jurisdiction requires.
• You are solely responsible for honoring your warranty, for every approve, deny, repair or replace decision on a claim, and for any communication with your customers about that decision.

8. Limitation of Liability

To the maximum extent permitted by law:

• WarrantyKit is provided "as is" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability shall not exceed the amount you paid for the App in the 12 months preceding the claim.
• We are not liable for warranty, claim, or business decisions made using the App, including any losses arising from products registered, approved, denied, repaired or replaced on the basis of records kept in the App.

9. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime.

10. Termination

• You may terminate your use at any time by uninstalling the App from your Shopify store.
• We may suspend or terminate your access if you violate these Terms.
• Upon termination, your access tokens are deleted immediately and your data will be deleted within 30 days per our Privacy Policy. Records are retained for 48 hours after uninstall so an accidental uninstall can be reversed by reinstalling.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance. We will notify you of material changes via the App or email.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through good-faith negotiation first, then binding arbitration if necessary.

13. Contact

For questions about these Terms, contact us at:

NerdLabs
Email: support@nerdlabs.us
Website: nerdlabs.us